Frequently Asked Questions

Do I need to install any software?

Hiveage is web-based, so all you need is an Internet connection and a modern browser. There’s nothing to install and you can start sending professional invoices as soon as you sign up.

Where do I start?

Please check out our quick setup guide on top 10 list of things you should set up in your account before doing anything else. 

Is Hiveage accessible on my mobile?

Yes, we have iOS and Android apps. Hiveage also works great on your mobile web browser, as we have a responsive user interface.

How secure is my data?

We use industry best practices to establish and maintain a secure online experience. And we always remember that your data is yours. We never touch your data without your explicit permission, and we make it easy to export it whenever you want.

Do I have to sign a long-term contract?

No. You can upgrade, downgrade or cancel your account at any time. Please refer our terms and refund policy for more details.

When using a custom domain I don’t get HTTPS, and when making a payment, users are directed to https://[my_hiveage_ID].hiveage.com instead of my own domain URL. What gives?

Our hiveage.com SSL certificate cannot provide HTTPS for custom domains. The good news is that we plan to give you the ability to upload your own SSL certificates and provide fully-fledged SSL protection to your custom domains as well. However, SNI — the technology that enables us to provide this feature — is not supported in some older browsers. You can find more information about supported browsers from this Wikipedia article.

Will you add feature [X] to Hiveage?

Please share your feature request with support@hiveage.com. We do take all your requests seriously and keep grouping them so that we could work on them when the time is right!

I have more than one business in Hiveage. Are upgrades applied to all of them?

Subscription upgrades and modules enabled for one of your businesses do not apply to other businesses in Hiveage. However, we offer discounts when you upgrade more than one business.

When upgrading your plan or enabling a module for businesses 2 to 5, we offer a 25% discount, and for businesses 6 and above, we offer a 35% discount.

Have more questions? Please write to us at support@hiveage.com

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